The
Chat Shoppe commits itself to 100% customer satisfaction. In order to provide our
customers with the utmost purchasing confidence, we offer a hassle free "30 day"
money back guarantee. Please follow the return procedure listed below.
RETURN
PROCEDURE
Returned merchandise
purchased at The Chat Shoppe must be mailed to the following address within 30 days of
shipment date and must include customer's full name, address, and telephone
number:
The
Chat Shoppe
Returned Merchandise
510 Mingle Inn Road
Berwick, PA 18603
Note:
Personalized product sales (personalized pottery, personalized slate) are final and cannot be returned, refunded,
or cancelled.
If an error was made and was our mistake, you must contact us. We will
re-make the item for you if we were in error. The customer is
responsible for spelling, grammar, etc., that was provided on the order.
Any personalized products returned to us without authorization will be
returned to the purchaser.
You can contact us via email at custhelp@ptd.net
or Toll Free: 1.877.752.2428 (M-F: 9am-5pm ET).
Returned merchandise
must be in "new, unused, and unworn condition with all original packaging materials,
any instructions booklets, and all merchandise tags attached." NEW and UNUSED
means that there may be "no marks" on the merchandise "nor any wear on any
tags on the merchandise or on the containers for the merchandise." We do not
sell used merchandise and will not accept merchandise with any indication that the
merchandise was used. In such cases, the merchandise will be returned to the
purchaser.
Refunds are issued
within 24 hours of receipt to The Chat Shoppe and in the same tender as the original
purchase. Include return address and telephone number with the returned item.
The purchaser is
responsible for postage/shipping costs on returned merchandise. It
is recommended that appropriate postal insurance be acquired relative to the purchase
price of the ordered product for you to avoid loss in the event of
damage in return shipment. The Chat Shoppe does not reimburse for
return shipping and handling charges.
There is
no charge for restocking. Total amount of sale, minus shipping, is
total amount refunded.
The Chat Shoppe is not
responsible for any merchandise returned to it that is not returned in the manner set
forth in this returns policy.
ORDER
CANCELLATIONS & CHANGE REQUESTS
-
Change
Requests: All change requests (i.e., you want to make a change
in personalization on a previous personalized product order) must be
made "on the same day/date" the order was placed - no
exceptions.
Custom items are personalized relatively quickly, and once
personalization has been started, no changes can be made.
-
Order
Cancellations: Orders may only be cancelled "on the same
day/date" the order was placed. All order cancellations
will be charged a processing fee of $10.00 or 15% of the order total
amount, whichever is greater.
DAMAGED
MERCHANDISE
Please inspect all
merchandise inside the delivered package upon receipt. If there is any damage to the
merchandise purchased:
Immediately report
any damage to respective shipping carrier.
Contact and inform
The Chat Shoppe customer service at: custhelp@ptd.net
The Chat Shoppe will contact you within 24 hours with instructions.
ONLY
EXCEPTION TO RETURN POLICY
Special orders
(example: personalized pottery, personalized slate) with requested names designed on merchandise, can
not be returned unless product is damaged during shipment or significant flaw in
workmanship. Correct spelling and capitalization of characters to be added to personalized products is
the complete responsibility of the customer during ordering. The Chat Shoppe is not
responsible for inaccuracies in spelling or capitalization of characters provided by the customer when purchasing
personalized products. Returns must follow procedures outlined above.
If you order a
personalized product such as "Bill & Lisa - Forever In Love" and then Bill
or Lisa later decide they are not in love, well - get the point?? The Chat Shoppe
can guarantee our products with a hassle free return policy, but there are some things in
life we simply can't guarantee!! |
